Privacy Policy
Last updated: September 2026

1. Who We Are

Benchmark Operations ("we", "our", "us") is a UK-based business providing operational improvement, business transformation, governance and systems implementation services.

Data Controller
Benchmark Operations
Oxfordshire, United Kingdom
Email: henry@benchmark-operations.co.uk

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. [gov.uk], [ico.org.uk]

2. Information We Collect

We may collect and process the following information:

Information you provide directly

  • Name

  • Email address

  • Telephone number

  • Company name

  • Job title

  • Any information submitted via our contact forms, enquiries or email correspondence

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of visit

  • Website usage statistics

This information helps us improve our website and services.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and requests

  • Provide information about our services

  • Deliver contracted services

  • Manage client relationships

  • Improve our website performance and user experience

  • Meet legal, regulatory and accounting obligations

  • Protect the security of our website and business

4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Legitimate Interests

To respond to enquiries, develop business relationships and operate our business effectively.

Contract

Where processing is necessary to perform a contract with you or take steps before entering into a contract.

Legal Obligation

Where we are required to retain information for tax, accounting or legal purposes.

Consent

Where you have specifically agreed to receive marketing communications or cookies that require consent.

You may withdraw consent at any time.

5. Marketing Communications

We will only send marketing communications where:

  • You have requested information from us;

  • You have consented to receive communications; or

  • We are otherwise permitted to do so under applicable law.

You can unsubscribe at any time by contacting us or using the unsubscribe link in any marketing email.

6. Sharing Your Information

We do not sell personal data.

We may share information with trusted third-party providers who assist us in operating our website and business, including:

  • Website hosting providers

  • IT support providers

  • Cloud software providers

  • Email and communication platforms

  • Professional advisers including accountants and legal advisers

These providers only process information on our behalf and under appropriate contractual safeguards.

7. How Long We Keep Information

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected;

  • Comply with legal and regulatory obligations; and

  • Resolve disputes and enforce agreements.

Business correspondence and client records may be retained for up to seven years where required for legal and accounting purposes.

8. Data Security

We take appropriate technical and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

While no system can be completely secure, we work to safeguard the information entrusted to us.

9. Your Rights

Under UK GDPR, you have the right to:

  • Be informed about how your information is used

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Restrict processing in certain circumstances

  • Object to processing in certain circumstances

  • Request transfer of your data where applicable

  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact:

henry@benchmark-operations.co.uk

10. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

Where required by law, we will seek your consent before placing non-essential cookies on your device.

Further details can be found in our Cookie Policy.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any websites they visit.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first and we will seek to resolve the matter promptly.

You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ICO

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised update date.